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1. Internet Explorer Version 8
1. Click on the Tools menu and select Internet Options
2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
3. Configure your browser to accept cookies, at your preferred level
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3. Click the Privacy tab
4. Check "Accept cookies from sites"
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3. Configure your browser to accept cookies, at your preferred level.
5. Safari (PC)
1. Pull down the Edit menu and select Preferences
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1. Click on the Tools menu and select Options
2. Choose the Under the Hood tab
3. Configure your browser to allow cookies, at your preferred level.
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION
Any change you make to your configurations is at your own risk. In no event shall Real Sports Auction or MLSE entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
You can use the Real Sports Auction Watch List feature to keep track of the items you’re not yet ready to bid on, but want to monitor closely so you can bid on them when you are ready. On each auction listing page there is a link called Add to Watch List. Click on that link to add an item of interest to your Watch List.
You can review the full list of items you’re watching at any time by clicking the Watch List section of your Account Page.
To ensure fair bidding a valid MasterCard, Visa (or Visa debit), American Express, or Discover credit card will be required to place a bid. Your credit card information is required only for the first time you place a bid Real Sports Auction. A $4 authorization will be made on the credit card for validity, but you will never be charged this amount. Additional bids will not require credit card verification; however, be sure that your payment card must match the billing address entered from you Real Sports Auction account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid.
If you need to update your credit card information, you can do so at any time from the section called Billing Information > Update Billing Info within My Auction Account section.
There are four steps to placing a bid on an auction. You must complete all four steps for our system to record and display your bid in a listing's Bid History.
Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click the Place Another Bid button, which is located beneath the Bid History on the Summary page. You can then enter a new bid amount according to the "Next Bid" amount as currently shown on the listing page.
When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.
There are two reasons why a bid may be considered invalid:
This system offers a convenient bidding system, so you don't have to continuously login to re-bid. When you place your maximum Bid, you enter the highest price you are willing to pay for an item. Your maximum bid is kept confidential until it is exceeded by another bidder.
The automatic bidding system will place bids on your behalf at the bid increment amount above the current high bid. The system will bid by the increment to ensure you remain the highest bidder or to meet the reserve price (if applicable), up to your maximum bid amount that was previously entered.
If and only if duplicate maximum bids are entered, the customer who entered the maximum bid first will get priority and will be the winning bidder. If another bidder places a higher maximum bid, you will receive an email informing you that you have been outbid, and will ask you to login and place another bid.
The current bid for an item is $100 with a $10 increment.
Customer A enters a max bid of $200; Customer A is now winning at $110
Customer B enters a max bid of $150
System will now bid $160 (next bid increment) on Customer A’s behalf to ensure Customer A is still winning
Customer B re-enters a max bid of $200 Customer A is now winning the auction at $200 because they were the first to enter a max bid of $200
Confirmed bids may only be retracted under special circumstances and require that you submit a formal request to retract, as described below.
Once you have submitted your confirmed bid, it can only be retracted under the following circumstances:
1. You made a typographical error when placing a bid amount.
2. New item information added by the seller changed your understanding of the item for which your bid was placed.
To make a formal request to retract a confirmed bid, you must Contact Customer Service. Please include the item listing number and the reason for the retraction. All bid retraction requests received without a valid explanation will be denied. Bidders who retract their bids may not place new bids on that item unless you made a typographical error when placing a Bid amount. All bid retraction requests will be accepted or rejected Real Sports Auction with sole discretion.
In an Open Auction, buyers bid until the auction ends. The item is then sold to the highest bidder at the end of the auction period. There is no reserve price in an Open auction. The seller must sell the item to the highest bidder. Bidding can start as low as the Opening Value (minimum price or starting amount) of the auction.
Once the auction closes, the buyer is automatically charged and will receive an email purchase confirmation with listing details. The email will outline next steps whether the buyer selected in-store pick up or shipment. If shipment was selected, please allow 5-7 business days for your item to ship. Tracking details will be provided via email as well.
In a Reserve Auction, the seller sets the Reserve Price, which is higher than the Opening Value. A reserve price allows the seller to initiate bidder interest and determine the fair market value of an item. If the seller has set a Reserve Price you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, or at or above, the reserve.
RESERVE NOT MET- The current amount of the highest bid is below the reserve price and the item will not sell at auction close.
RESERVE MET - The current amount of the highest bid is equal to, or greater than, the reserve price and the item will be sold.
If the highest bid at the auction close does not meet the seller's Reserve Price, the seller is not required to sell the item unless the seller chooses to do so. In this case, the seller will have a period after the auction close in which to contact the highest bidder whose offer was below the reserve price. Bidders who are contacted under these circumstances, however, are under no obligation to purchase the item.
If you have bid on a Reserve Auction, your bid may be below the Reserve Price. Even if you are the highest bidder in a Reserve Auction, you may still be losing if your bid does not match or exceed the Reserve Price. At the close of the auction, you will see either a "Reserve NOT MET" or "RESERVE MET" message on the listing page depending on whether the current bid is below, at, or above the reserve price.
Real Time Bid Refresh is set to automatically deactivate after 12 minutes of inactivity on a page that presents auction data such as Auction Time Remaining, Bid Count, and Current Bid Amount. This is to ensure that, in case an active browser session is forgotten and left open, users do not have fresh data constantly feeding into their active browser session and unnecessarily using up network data. When presented with the message “Real Time Bid Refresh is no long active on the site”, users can choose to click the “Reactivate” button, which will cause the system to resume pushing up-to-date auction data into the active browser session, or users can close the browser.
Please send an email to Customer Service with the item listing number and any additional information you have regarding the order and request the shipping status.
Below are some common reasons for auction items not being delivered or shipped on time:
Invalid Credit Card. Please verify your credit card information by visiting your Real Sports Auction Account. If your card number is no longer valid or the expiration date has passed please login to your Real Sports Auction account and re-enter your credit card information by following the instructions below:
Please Note: In order to successfully checkout for your auction items, the billing address for your credit card must match the billing address entered for your Real Sports Auction account. If the billing addresses do NOT match, the transaction may fail at the close of the auction and the order will go unpaid. We cannot guarantee item availability if your card failed to clear after the auction close date.
At the time of bidding, you will see an option to, should you be the winning bidder, have your items either shipped to your address on file, or be available for pick up.
Once you have successfully activated text bidding. Here’s how you get started.:
You can get the auction Text reference number from both listing pages and each auction page. Look for the mobile sign!
As an example: Sending MLSE123;20 to 1-647-695-4098 will place a maximum bid of $20 on auction with Text reference number MLSE123.
Please go to your account section on auctions.realsports.ca, where you will see the Bid by SMS section. Follow the flow on the site to complete registration.
Please remember a credit card and approval of the terms and conditions are required for you to bid via text message.